Return policy

At GC-ArtEscape, every hand-painted pure silk scarf and silk painting is created with deep love and care, inspired by New Zealand's unique landscapes, native birds, and flora. I want every cruise visitor and traveller to treasure their one-of-a-kind art piece. Here you will find clear details about returns, replacements, and international postal arrangements.

Frequently asked questions

Whether you met me at the local cruise market in New Zealand or purchased your handcrafted silk piece while visiting our shores, here is everything you need to know about our return guidelines, hand-painted replacements, and overseas shipping.

Do you ship orders directly to overseas addresses?

At the moment, I do not send products directly overseas. International shipping will be available as an option in the future. Currently, my creations are available to purchase locally in New Zealand, especially for arriving cruise ship members and travellers.

How do I return a piece bought at a cruise market?

If you purchased a silk artwork or scarf at our cruise market and wish to return or exchange it, please send it back to us in New Zealand and ask for a replacement. Please contact me at [info@GC-ArtEscape.com] beforehand so I can guide you through the process.

Who covers the cost of international return postage?
If a customer chooses to return a product bought at the cruise market from overseas, the international postage must be covered by the customer.

How long does a replacement take to prepare?
Because each silk scarf requires approximately one week to hand-paint, creating a replacement piece takes between one week and a maximum of two weeks before it is ready to dispatch.

Will my replacement piece look identical to the original?
Because every single product is hand-painted individually on pure silk, your replacement may not be exactly identical to the initial piece. Each creation is inherently unique, carrying subtle, artistic differences that make it truly one of a kind.

Need help with your silk artwork?

We are here to ensure your hand-painted New Zealand keepsake brings you joy. If you have any questions regarding your purchase, returns, or care instructions, please reach out to us at [[email]] or [[phonenumber]].